Virtual Education

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2020/21 EDUCATION SPONSOR:




For more information about our Virtual Education Sessions, click here. 
If you need assistance registering for the classes below, please call us at 850-878-3221. 
Or, you can download the registration form here and send it in to us. 



TRENDS IN PLAYSPACE DESIGN

MARCH 10 | 11:00 AM ET | 0.1 CEUs
Jill Moore and Jim Isaacs, Landscape Structures
In this session, we will examine playground trends that create kid magnets; that facilitate multi-generational interaction, support physical activity or creative place-making environments that tell a community story and return economic impact to their communities. This session provides participants an understanding of the key components influencing the needs and desires of designers, planners and users in creating innovative play environments.  Participants will be able to utilize this knowledge to vision, plan and budget for implementing successful playground environments that best serve their communities well into the future. 

Learning Objectives

  • Identify emerging trends influencing playground design.
  • Connect to societal issues and needs of kids and families.
  • Design innovative play environments in line with trends.

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SPONSORED BY: public restroom company logo 

THE CHANGE CURVE: ACCELERATING CHANGE AND INCREASING ITS SUCCESS
MARCH 16 | 11:00 AM ET | 0.1 CEUs
Gabriel Castillo, CPRP, Founder/CEO of RecStar Consulting 

As someone needing to make changes within your organization, the challenge is to help and support people through these individual transitions, which can sometimes be intensely traumatic, and involve loss of power and prestige and even employment. The easier you can make this journey for people, the sooner your organization will benefit and the more likely you are to be successful.

Learning Objectives

  • Learn about mistakes commonly seen while rolling out change.
  • Identify phases of change each person or group could go through.
  • Discuss the biggest barriers to creating lasting change.

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SPONSORED BY: 

INNOVATIVE BEHAVIORS: WHAT ARE THEY AND HOW TO PROMOTE THEM
MARCH 25 | 3:00 PM ET | 0.1 CEUs
Ryan Murphy, MA, MPS, CPRE, Emergency Management Officer (Training Specialist), Sarasota County Emergency Management
Parks and recreation professionals are frequently tasked to develop innovative solutions to big community challenges. How do we as leaders develop and promote innovative behaviors among our employees and peers? This session will define the progression of innovative behaviors and offer tips on how you can inspire innovation among your team.
Learning Objectives

  • Describe the three stages of innovative behaviors.
  • Identify tools to encourage innovative behaviors.
  • Summarize how to measure innovative behaviors among teams.

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SPONSORED BY: bobcat logo


DIGITAL MARKETING THAT ROCKS
APRIL 13 | 2:00 PM ET | 0.1 CEUs

Gabriel Castillo, CPRP, Founder/CEO of RecStar Consulting 
Explore the current trends and techniques in digital marketing, social media, SEO, content and mobile trends. Learn how digital marketing can matter the most to you and your organization.
Learning Objectives

  • Identify trends in digital marketing.
  • Recognize what changes have taken place in digital marketing.
  • Identify examples of what new tech apps can help you do your job.

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SPONSORED BY: PUBLIC RESTROOM SUPPLY LOGO

USING SOCIAL MEDIA TO YOUR ADVANTAGE
APRIL 20 | 11:00AM | 0.1 CEUs
Amy Zengotita, Parks and Recreation Director, City of South Daytona
Algorithms are complicated and seem overwhelming. Learn the algorithms for Facebook and Twitter, which will provide the background information to create effective posts. Find out about easy to use applications that help your social media posts. (Hootsuite, Canva.com, Raw Shorts, etc.).  Finally, show and tell your most successful post.
Learning Objectives

  • Learn the algorithms for Facebook and Twitter.
  • Identify tools that will assist you in the creations of posts.
  • Hear about successful posts from other agencies to assist you in creating high performing posts.

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SPONSORED BY: 

ART OF GAINING CONSENSUS AND GETTING THINGS DONE
APRIL 29 | 2:00 PM ET | 0.1 CEUs
Bobbi Nance, President, Recreation Results
No matter whether it’s a new project, policy, park, or program you’re working on, getting people on board and working together is a key challenge that every professional must overcome in order to get things done. Learn how to proactively weave tactics that create consensus into your projects in order to avoid many of these challenges in the first place, as well as how to respond to resistance and conflict when it inevitably happens.
Learning Objectives

  • Identify the important roles of a group facilitator should take on, including when to be neutral and when and how to apply persuasion techniques to bring groups together.
  • Discuss why humans don't always make decisions based on logic, and how that impacts your projects.
  • Analyze the root cause for disagreement in a group and identify exercises and tactics to respond.

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SPONSORED BY: izone logo

may

CRISIS MANAGEMENT AND DEVELOPING YOUR EMERGENCY ACTION PLAN
MAY 12 | 1:00 - 3:00 PM ET | 0.2 CEUs
Carolina Vester, Assistant Director, Coral Gables Community Recreation
Is your team ready to take on a crisis?  Do you have an established Emergency Action Plan?  This session is designed to assist you and your team in identifying possible threats, provide basic tools for crisis intervention, guide you on proper debrief management following a crisis, and developing an Emergency Action Plan that your entire team will buy into.  We will also dive into the basics of self-care for those affected in times of crisis as well as for those leading a team through moments of crisis.

Learning Objectives

  • Define possible threats than can lead to crisis in the organization and community.
  • Identify tools for crisis intervention, debrief management and self-care.
  • Develop an organizational Emergency Action Plan.

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SPONSORED BY: 

THE POWER OF PRAISE AND POSITIVITY

MAY 27 | 11:00 AM ET | 0.1 CEUs

Gabriel Castillo, CPRP, Founder/CEO of RecStar Consulting 
Are you a respected or a feared leader, it can be easy for your team to feel intimidated by you and want to go with your ideas? Want to be more positive and make sure you have time to invest in your team? When you’re ready to be more positive and give more praise to your team, there’s quite a few ways you can do so. These tactics give you a variety of good places to start whether you’re just starting to learn how to be more positive at work, or just want to tune up your approaches. In order to carry a positive action we must develop here a positive vision. Dalai Lama
Learning Objectives

  • Learn ways to provide feedback that inspires, uplifts and motivates your employees.
  • Identify the power of positivity.
  • Discuss tactics for building your people.
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SPONSORED BY: IZONE LOGO


10 TOOLS TO PROVIDING EXCEPTIONAL CUSTOMER SERVICE
JUNE 9 | 11:00 AM ET | 0.1 CEUs
Carolina Vester, Assistant Director, Coral Gables Community Recreation
This session will focus on some of the top 10 tools and strategies to providing exceptional customer service to your community and clients.  There will also be a focus on early recognition of potentially disastrous customer complaints and de-escalation techniques. Be prepared to put yourself in the shoes of your customer as we run through a few group scenarios and exercises.
Learning Objectives
  • Identify the top 10 tools and techniques to providing exceptional customer service.
  • Recognize and de-escalate customer complaints.
  • Develop staff training techniques to bring back to the team.
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SPONSORED BY: civic rec logo
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If the presenter has made the slides available for you to access, we have linked them here. 
We appreciate our speakers for this 2020/21 Virtual Education series!

What's in Your Brian? Understanding Unconscious Bias - Jim Barnes
Let's Talk about Privilege - Jim Barnes