Virtual Education

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2020/21 EDUCATION SPONSOR:




For more information about our Virtual Education Sessions, click here. 
If you need assistance registering for the classes below, please call us at 850-878-3221. 
Or, you can download the registration form here and send it in to us. 



10 TOOLS TO PROVIDING EXCEPTIONAL CUSTOMER SERVICE
JUNE 9 | 11:00 AM ET | 0.1 CEUs
Carolina Vester, Assistant Director, Coral Gables Community Recreation
This session will focus on some of the top 10 tools and strategies to providing exceptional customer service to your community and clients.  There will also be a focus on early recognition of potentially disastrous customer complaints and de-escalation techniques. Be prepared to put yourself in the shoes of your customer as we run through a few group scenarios and exercises.
Learning Objectives
  • Identify the top 10 tools and techniques to providing exceptional customer service.
  • Recognize and de-escalate customer complaints.
  • Develop staff training techniques to bring back to the team.
REGISTER
SPONSORED BY: civic rec logo
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If the presenter has made the slides available for you to access, we have linked them here. 
We appreciate our speakers for this 2020/21 Virtual Education series!

What's in Your Brian? Understanding Unconscious Bias - Jim Barnes
Let's Talk about Privilege - Jim Barnes