2020/21 EDUCATION SPONSOR:
EMPOWERED HEALTH: STRONGER COMMUNITIES AND THRIVING WORKPLACESDECEMBER 9 | 1:00 PM | 0.15 CEUsRegina Novak
Nationwide, we see the effects that substance abuse, addiction, and dependence have on families and workplaces When we are fully conscious and engaged in our total well-being, we can open the door to empowered decision making. This class will look at health consciousness through the lens of families, workplaces, and the broader community.Learning Objectives
- Define and understand health consciousness and how it relates to mental and emotional wellbeing and substance abuse.
- Identify ways to reduce risk in families, employees, and the community by utilizing health alternatives.
- Recognize how health consciousness can be applied to medical consumerism and how those conversations can empower and engage people in their care and wellbeing.
LET'S TALK ABOUT PRIVILEGE
DECEMBER 16 | 2:00 PM | 0.1 CEUsJim Barnes, Assistant Village Manager, Village of Wellington
Equity necessitates ensuring all people have fair and just access to the benefits of high-quality, local parks and recreation. Parks and recreation serves as an important voice for social equity and inclusion. We must put equity at the center of all we do. True to the very philosophy of public parks and recreation is the idea that all people — no matter the color of their skin, age, income level or ability — have access to and are welcomed into programs, facilities, places and spaces that make their lives and communities great. How do we as parks and recreation professionals help our communities become more equitable and just? It's easy to say “don’t discriminate,” but how do we truly confront discrimination if we do not talk about its flip side, privilege. One side of discrimination is that someone is suffering from an unearned disadvantage. The flip side is privilege, when someone is benefitting from an unearned advantage. These are difficult conversations that can make people uncomfortable, uneasy, defensive, or elicit feelings of guilt. This session examines our role in such conversations and how we can guide such conversations in constructive ways. Get strategies for avoiding pitfalls and observe activities that can help people understand their own and others’ lived experiences.
- Understand the role of race, gender, sexuality, religion, and class in daily life and the crisscrossing systems of discrimination or disadvantage.
- Develop strategies to effectively approach conversations about privilege and the feelings of defensiveness or guilt that come with understanding the role of privilege in our society.
- Discover activities that we can use in our organizations or communities to further the discussion of privilege
UNDERSTANDING STAFF ENGAGEMENT AND PERFORMANCE
JANUARY 13 | 11:00 AM | 0.1 CEUs
Marc Solomon, Recreation Superintendent, Charlotte Co Community Services Dept.
Have you ever wondered why some staff members, supervisors or work groups seem more engaged and more productive than others, even within the same organization? Have you ever asked yourself “what do they know that I don’t know”? This session will explore the answers to those questions!Learning Objectives
- Explore several leading theories on staff engagement and motivation.
- List the common obstacles to staff engagement and peak performance.
- Identify ways to increase staff engagement, morale and performance in your organization.
IDENTIFYING THE RECREATION LEADERS' ROLE IN BULLYING PREVENTION
JANUARY 20 | 11:00 AM | 0.1 CEUs
Dr. Samose Mays, Recreation Director, Bryan County Parks and Recreation
This educational session is a hands-on presentation that looks to educate participants on bullying prevention, recognizing bullying, and keeping your programs bully-free from the start. This presentation looks to teach participants to be proactive in developing preventative bullying initiatives when their programs are in the developmental phase.
- Develop proactive anti-bullying initiatives when programs are in the developmental stages.
- Recognize bullying that affects their programs and develop the proper strategies to enforce protection of their participants.
- Define the 4 levels of bullying and develop proactive measure in preventing, diagnosing, and eliminating them from their programs.
EVERYBODY PLAYS: A BEST PRACTICE GUIDE TO MULTIGENERATIONAL DESIGNJANUARY 28 | 2:00 PM | 0.1 CEUs
Jill Moore, Landscape Structures
Communities are feeling the pressure to ensure spaces are usable for a wide age range of users and our parks are our strategic asset to increase livability, engage and enrich all ages. By 2050- 2 billion people will be over the age of 60. Research indicates that Americans desire resources dedication to park sites that serve both youth and older adults in order to experience vitality, combat ageist beliefs and foster healthy age integration. Through proven best practice design elements, we can strategically use our parks and playgrounds to make our communities more livable and invest in our future selves.Learning Objectives:
- Identify the necessity of intergenerational spaces and their importance in all communities as our population ages.
- Identify the benefits of escaping ageist beliefs and promoting an active societal contribution using shared sites.
- Best practice elements to support multigenerational park design.
TOP 7 SECRETS TO WRITING PERFORMANCE APPRAISALS
FEBRUARY 9 | 3:00 pm | 0.1 CEUsRonnie Glotzbach, President/Owner, Bach Training & Development Corp.
Do you dread the thought of writing a performance appraisal? Do you start with a blank form and try to remember what happened the last 12 months? If you answered yes, it is time for a change. Performance evaluations don’t have to be a burden once you learn the secrets to justifying your ratings and managing challenging review meetings.Learning Objectives
- Share tools to document performance all year long.
- Describe best practices for writing reviews.
- Gain strategies to deal with difficult annual evaluation meetings.
GREAT CUSTOMER SERVICE IS NOT ENOUGH
FEBRUARY 17 | 11:00 am | 0.1 CEUs
Bobbi Nance, President, Recreation Results
In a world where customized, on-demand, Instagrammable services are quickly becoming the norm, how are park and recreation organization supposed to compete? We’ll have you stepping into your customers' shoes in order to re-evaluate the way you think about your programs, facilities, and services and show you the moments that really matter to keep your customers coming back.
- Describe the difference between customer service and customer experience and which one matters most.
- List the 4 key questions you need to constantly use to evaluate your services if you want to improve customer loyalty.
- Turn the examples shared into a mini action plan to implement at their own programs and facilities.
DRAMA QUEENS, NARCISSISTS, BLAMERS...OH MY!
FEBRUARY 24 | 9:00 AM | 0.1 CEUs
Jim Barnes, Assistant Village Manager, Village of Wellington
Do you ever have to deal with giant egos, or blamers, or people who find drama in every little thing? Do you have to work with anyone who always sees the negative in any situation? Or someone who is hyper-sensitive and always gets their feelings hurt? Sadly, not every person in an organization is nice, pleasant, and easy-going. So you’ve got to know how to manage and understand difficult personalities. In this session, we’ll identify how to deal with giant egos, blamers, finger-pointers, drama queens and kings, as well as negative and overly sensitive people.Learning Objectives
- Learn how to contain negativity and even start to turn negative people positive by debunking the irrational thoughts that drive their negativity.
- Behind the drama queen and king is a desperate cry for attention, understand a specific script for reducing the drama while turning these kings and queens into more rational and responsible adults.
- The blame game is time-consuming and destructive, master a script to quickly stop the finger-pointing and make this person and positive contributor to the team.
TRENDS IN PLAYSPACE DESIGN
MARCH 10 | 11:00 AM | 0.1 CEUsJill Moore and Jim Isaacs, Landscape Structures
In this session, we will examine playground trends that create kid magnets; that facilitate multi-generational interaction, support physical activity or creative place-making environments that tell a community story and return economic impact to their communities. This session provides participants an understanding of the key components influencing the needs and desires of designers, planners and users in creating innovative play environments. Participants will be able to utilize this knowledge to vision, plan and budget for implementing successful playground environments that best serve their communities well into the future.
- Identify emerging trends influencing playground design.
- Connect to societal issues and needs of kids and families.
- Design innovative play environments in line with trends.
THE CHANGE CURVE: ACCELERATING CHANGE AND INCREASING ITS SUCCESS
MARCH 16 | 11:00 AM | 0.1 CEUs
Gabriel Castillo, CPRP, Founder/CEO of RecStar Consulting
As someone needing to make changes within your organization, the challenge is to help and support people through these individual transitions, which can sometimes be intensely traumatic, and involve loss of power and prestige and even employment. The easier you can make this journey for people, the sooner your organization will benefit and the more likely you are to be successful.
- Learn about mistakes commonly seen while rolling out change.
- Identify phases of change each person or group could go through.
- Discuss the biggest barriers to creating lasting change.
INNOVATIVE BEHAVIORS: WHAT ARE THEY AND HOW TO PROMOTE THEM
MARCH 25 | 3:00 PM | 0.1 CEUsRyan Murphy, MA, MPS, CPRE, Emergency Management Officer (Training Specialist), Sarasota County Emergency Management
Parks and recreation professionals are frequently tasked to develop innovative solutions to big community challenges. How do we as leaders develop and promote innovative behaviors among our employees and peers? This session will define the progression of innovative behaviors and offer tips on how you can inspire innovation among your team.Learning Objectives
- Describe the three stages of innovative behaviors.
- Identify tools to encourage innovative behaviors.
- Summarize how to measure innovative behaviors among teams.
DIGITAL MARKETING THAT ROCKS
APRIL 13 | 2:00 PM | 0.1 CEUsGabriel Castillo, CPRP, Founder/CEO of RecStar Consulting
Explore the current trends and techniques in digital marketing, social media, SEO, content and mobile trends. Learn how digital marketing can matter the most to you and your organization. Learning Objectives
- Identify trends in digital marketing.
- Recognize what changes have taken place in digital marketing.
- Identify examples of what new tech apps can help you do your job.
ART OF GAINING CONSENSUS AND GETTING THINGS DONE
APRIL 29 | 2:00 PM | 0.1 CEUs
Bobbi Nance, President, Recreation Results
No matter whether it’s a new project, policy, park, or program you’re working on, getting people on board and working together is a key challenge that every professional must overcome in order to get things done. Learn how to proactively weave tactics that create consensus into your projects in order to avoid many of these challenges in the first place, as well as how to respond to resistance and conflict when it inevitably happens.
- Identify the important roles of a group facilitator should take on, including when to be neutral and when and how to apply persuasion techniques to bring groups together.
- Discuss why humans don't always make decisions based on logic, and how that impacts your projects.
- Analyze the root cause for disagreement in a group and identify exercises and tactics to respond.
THE POWER OF PRAISE AND POSITIVITY
MAY 27 | 11:00 AM | 0.1 CEUsGabriel Castillo, CPRP, Founder/CEO of RecStar Consulting
Are you a respected or a feared leader, it can be easy for your team to feel intimidated by you and want to go with your ideas? Want to be more positive and make sure you have time to invest in your team? When you’re ready to be more positive and give more praise to your team, there’s quite a few ways you can do so. These tactics give you a variety of good places to start whether you’re just starting to learn how to be more positive at work, or just want to tune up your approaches. In order to carry a positive action we must develop here a positive vision. Dalai Lama
- Learn ways to provide feedback that inspires, uplifts and motivates your employees.
- Identify the power of positivity.
- Discuss tactics for building your people.