Single-Focus/Multi-Function Management

 At this level, one is managing multiple teams or functional areas with a single discipline; oversees execution across functions; balances operational efficiency with team leadership.  For the purposes of the Career Map, we made an assumption that this would be management of multiple functions within the same discipline. Decision-Making and Impact may include making tactical decisions affecting multiple functions; and being accountable for organizational results and alignment of multi-function tasks and activities with organizational goals.  This is the EXPOSURE stage of one’s journey – early application and practice of skills across more complex scenarios, though still with some guidance.

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Audience – This is the usual group of people with which an individual at the specified responsibility level will interact. The interaction may take many forms; who you communicate with, who you influence, and who you serve.
Focus – What the interaction is about in the moment.  Think of it as what needs to occur if one is to achieve the goal.
Tools – These are resources that an individual at this responsibility level may access or deploy to interact with the specified audience.  
Goal – This is an indicator of what the intended outcome of the audience interaction is.
Development Guide - This section lists examples of where an individual can gain education, knowledge and experience in the skill areas that will aid in mastering a skill and preparing one to move to the next level of skill and/or responsibility level.

Quick Jump
Communications, Public Relations & Marketing  
Critical Thinking & Decision Making
 Data Analysis & Research  
Financial Management 
Interpersonal
Leadership
Natural & Cultural Resource Management
Organizational Design
 Planning (Operational)
Planning (Strategic, Master, Comprehensive & Asset Management)
Policy Compliance
Program/Event Management
Project Coordination/Management
Relationship Building
Resource Management  
Risk Management & Safety
 Supervision & Oversight 
Technology 

• Translate strategic goals into team or division actions
• Communicate across divisions with differing priorities
• Balance technical and non-technical language
• Conflict mediation and change management

• Develop public relations strategies and messaging plans
• Oversee content creation for newsletters and social media
• Manage relationships with media and community leaders
• Lead crisis communication response teams

• Develop and execute multi-channel marketing strategies
• Lead staff in content creation and outreach
• Use analytics to evaluate campaign effectiveness
• Manage marketing budgets and vendor relationships

• Take a communication styles assessment (e.g. DISC)
• Attend storytelling for influence training
• Attend presentation and slide design workshops

• Learn about project status communication templates
• Develop and implement public relations strategies and messaging plans
• Attend social media and marketing trainings

• Establish media and community relationships
• Train and lead marketing staff
• Attend crisis management training

• Cross-functional communication
• Resource planning and prioritization
• Project and program management

• Data-informed decision making
• Operational planning
• Managing complexity

• Build collaboration across teams
• Coach and mentor

• Attend training on project management certifications and consider obtaining
• Attend intermediate leadership programs

• Attend KPI and metric dashboard training
• Participate in operational simulations

• Attend trainings specific to area of responsibility that lead to licenses, certifications, etc.

• Utilize program/project/event management software
• Maintain risks, assumptions, issues, dependencies logs and templates

• Develop integrated program/project/event plans, balancing scope, cost, time, and quality
• Optimize resources and balancing conflicting needs/wants of patrons

• Facilitate cross-functional collaboration between teams and facilities
• Approve staffing levels and instructors needed for program implementation

• Attend training on program/project/event management software
• Regularly read industry publications

• Understand performance metrics for program/project/event - measuring impact as well

• Attend training on portfolio dashboards

• Facilitate cross-functional collaboration
• Apply strategic thinking at an operational level

• Understand and implement resource allocation and budgeting basics
• Performance management

• Change management introduction

• Participate in strategic planning sessions
• Lead cross-departmental projects

• Provide coaching and mentoring
• Attend financial management training

• Attend intensive leadership training programs

• Cross-departmental collaboration
• Understand negotiation and influence

• Coach and mentor
• Build partnerships from existing stakeholders

• Conflict mediation

• Lead interdepartmental projects
• Attend negotiation and influence workshops

• Engage in partnership development initiatives

• Mentor emerging leaders

• Coordinate and manage interdepartmental or multi-program budgets to support service alignment.
• Analyze budget trends and conduct forecasting.

• Coordinate cross-team compliance monitoring and synthesize reporting to support audits
• Oversee procurement activities for multiple units or programs

• Align program fees with cost recovery targets and budget goals
• Support internal audits and contribute to financial contingency plans

• Attend workshops on advanced budgeting, forecasting, and cost management
• Participate in grant management and compliance training

• Lead divisional budget review meetings and financial performance reviews
• Mentor junior staff on budgeting best practices

• Lead mid-year budget review discussions and prepare variance explanations
• Participate in cross-functional financial strategy meetings

• Oversee technology adoption and training within teams
• Analyze and use data to inform decisions

• Manage software and hardware resources effectively

• Ensure compliance with IT policies and standards

• Lead tech adoption and staff training
• Integrate data into decision-making

• Manage software/hardware resources and ensure tech policy compliance

• Facilitate cross-team tech collaboration

• Prioritize staffing, equipment, and facility usage
• Analyze usage data for cost-efficiency

• Adjust operations to meet budget/resource constraints

• Coordinate cross-functional resource sharing

• Business intelligence tools and dashboard training
• Attend budget planning and analysis meetings

• Understand resource resilience and identify trends to increase resilience toward sustainability

• Attend sustainability and procurement seminars

• Plan and oversee conservation projects (restoration, reforestation)
• Manage native/invasive species plans, land management plans
• Integrate environmental data into program operations

• Collaborate with scientists and planners
• Lead specific cultural resource management plans and project compliance
• Coordinate with consultants or historians

• Conduct staff training on cultural sensitivity
• Develop interpretive materials with historical accuracy

• Participate in regional biodiversity or land management coalitions
• Engage in inter-agency project development
• Attend certification programs (e.g. prescribed burns, wetlands management, habitat restoration)

• Engage in cross-jurisdictional project development
• Attend cultural resource management-focused workshops and conferences
• Collaborate with tribal or descendant communities or interpretive efforts

• Take project management or grant-writing courses
• Build cross-discipline knowledge (natural and cultural resource balance)

• Develop safety briefings
• Perform comprehensive risk assessments, analyzing safety trends and data
• Monitor regulatory compliance risks, and respond to regulatory or audit findings

• Develop cross-functional mitigation plans
• Coordinate incident investigations and corrective actions
• Integrate safety into programs and logistics

• Lead risk management training and awareness, and standardize procedures across facilities/functions
• Propose budget recommendations for risk management and safety improvements

• Oversee safety and risk audits
• Attend advanced risk management and compliance workshops
• Facilitate interdepartmental risk coordination

• Cross-site emergency coordination
• Safety data interpretation sessions

• Attend certification programs (OSHA, active shooter, first aid, AED)

• Oversee compliance across multiple facilities/functions or sites
• Collaborate with HR, finance, and legal on policy implications

• Evaluate staff and system performance against compliance metrics

• Manage compliance documentation, incident responses and legal documentation

• Participate in cross-training for policy consistency
• Practice compliance scorecard implementation

• Understand digital audit platforms
• Incident resolution time and consistency

• Understand and implement Cross-departmental compliance calendar

• Align staffing, space and budget across multiple services
• Manage conflicting priorities

• Apply operational data to enhance planning

• Coordinate cross-functional planning meetings

• Manage multiple programs or facilities simultaneously
• Manage staffing and budgets across programs/facilities

• Utilize software to track performance and resource use
• Participate in interdepartmental planning meetings

• Facilitate cross-team collaboration for integrated planning

• Lead multi-site master and asset management plans
• Prioritize asset repairs and upgrades based on condition and use
• Manage planning area staff

• Analyze usage and performance data to guide decisions
• Coordinate with Cross-Functional Teams and Contractors/Consultants

• Conduct community engagement and needs assessments
• Author feasibility reports and summary reports for departmental needs

• Develop park/site management plans 
• Prioritize asset maintenance and capital improvements
• Coordinate multi-team plans/projects
• Design logic models and visitor activity management programs 

• Use asset management software (e.g. Cartograph)
• Participate in cross-functional planning sessions
• Understand community engagement platforms/software

• Conduct analysis: level of service, demographic, geographic, community  behavior patterns
• Analyze community feedback and organize dashboards

• Manage complex datasets
• Apply statistical methods (correlation, regression)

• Design and conduct research studies or surveys
• Interpret data to identify risk/opportunities

• Communicate insights to diverse teams

• Advanced training in business intelligence tools
• Participate in regional research projects or user studies

• Facilitate team discussions centered on data collection, analysis and use
• Develop practices on use of data and research

• Manage and interpret multi-source data sets

• Develop project/grant/contract plans and schedules
• Monitor compliance with project/grant/contract terms and conditions

• Coordinate reporting and audit preparation
• Manage relationships with funders and partners

• Manage risk and resolve conflicts proactively
• Manage project/grant/contract disputes and resolutions

• Lead project planning and scheduling efforts
• Facilitate cross-team communication and collaboration
• Develop and implement contract management plans
• Monitor grant and contract compliance

• Develop comprehensive  project/grant/contract  management plans
• Coordinate audit preparations
• Build relationships with funding agencies and partners
• Lead contract negotiations and amendments

• Coordinate with legal advisors on  project/grant/contract  compliance and risk
• Manage contract disputes and resolutions efficiently
• Monitor financial performance and reporting accuracy

• Analyze complex information from diverse sources
• Balance competing priorities and resources

• Use risk assessment to guide choices
• Facilitate team-based decision making

• Makes tactical decisions affective multiple functions
• Accountable for limited functional results and alignment with goals

• Analyze complex information from varied sources
• Understanding of group dynamics and their role in consensus building

• Incorporate risk management into decisions
• Perform external environment analysis; audit and analyze resource utilization

• After action debriefs to build decision accountability and perspective

• Practice and implement cross-functional communication
• Negotiation and influence

• Coach and mentor
• Conflict mediation and resolution

• Manage diverse populations and personalities

• Participate in negotiation and influence workshops
• Mediate interdepartmental conflicts

• Provide formal coaching to emerging leaders

• Conduct team-building activities across units

• Analyze broader organizational needs
• Align structure with program goals

• Manage stakeholder input and change resistance

• Lead restructuring initiatives for efficiency

• Conduct needs assessments for organizational realignment
• Coordinate cross-team collaborations

• Lead restructuring efforts to improve efficiency and goal alignment

• Manage stakeholder feedback and mitigate resistance